- Focus Telecommunications Answering Service has been in business since April 1987 and earned over 60 Awards & Certifications for Call
- ATSI 24/7 Gold Site Certified Less than 10% of all answering services in the country have earned this title. The program focus’ on recovery
techniques, good business practices, documentation of procedures and levels of redundancy necessary for 24/7 preparedness for 99.99%
annual run time
- We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the answering service industry standard
- Our staff is HIPAA-HITECH Trained and ATSI Agent, Supervisor and Dispatch certified
- Ongoing quality monitoring ensures our quality
- Our system is protected by Fortinet Firewall and messages are encrypted
- 100% of our administrative staff has been with us for over 16 years and 74% of our staff as been with us for over 4 years
- 75% of our new clients come from referrals. Other answering services refer their most difficult accounts to us.
- Testimonial: “Focus has done a great job handling our office calls and screening our emergency calls. Agents are always polite and
respectful to the callers and they have been a good reflection on our business.” - J. Koss
If you need customized telephone answering service for even the most complex procedures, choose Focus 1800-886-6696!