Focus Telecommunications, Inc.

  • Telecommunications
1912 Liberty Road
Eldersburg, Maryland 21784
(301) 421-1111
8008866696
Hours:
24/7

About Us

- Focus Telecommunications Answering Service has been in business since April 1987 and earned over 60 Awards & Certifications for Call
Center Excellence.


- ATSI 24/7 Gold Site Certified read more
  • About

    - Focus Telecommunications Answering Service has been in business since April 1987 and earned over 60 Awards & Certifications for Call
    Center Excellence.


    - ATSI 24/7 Gold Site Certified Less than 10% of all answering services in the country have earned this title. The program focus’ on recovery
    techniques, good business practices, documentation of procedures and levels of redundancy necessary for 24/7 preparedness for 99.99%
    annual run time


    - We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the answering service industry standard


    - Our staff is HIPAA-HITECH Trained and ATSI Agent, Supervisor and Dispatch certified


    - Ongoing quality monitoring ensures our quality


    - Our system is protected by Fortinet Firewall and messages are encrypted


    - 100% of our administrative staff has been with us for over 16 years and 74% of our staff as been with us for over 4 years


    - 75% of our new clients come from referrals. Other answering services refer their most difficult accounts to us.


    - Testimonial: “Focus has done a great job handling our office calls and screening our emergency calls.  Agents are always polite and
    respectful to the callers and they have been a good reflection on our business.” - J. Koss


    If you need customized telephone answering service for even the most complex procedures, choose Focus 1800-886-6696!

  • Highlights

    • Keep your phones open 24/7
    • Manage your appointment book and answer your emails
    • Transfer calls to your employees as your receptionist or take excess calls when you staff is overwhelmed
    • Take messages on your web site, access your web portal
    • Be your technical support and Customer service line
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